Return Policy

For Event sales:

Payment for events must be made in full, and are NON-REFUNDABLE. This helps us secure accommodations, purchase food, and other supplies. If you make this payment commitment, your money will be returned to you only on one of two conditions: the event is completely canceled (all monies will be returned), or you successfully arrange for someone else to take your place. We will not be responsible for filling your vacancy. 

For sales of other Physical Items:

If for any reason you are not satisfied with your purchase and choose to return it, we will issue a refund (minus shipping and handling costs). This money back guarantee is subject to the following terms, conditions & exceptions:

The purchaser must contact our customer service within 7 days of their intent to return or exchange, and to receive return authorization and instructions. The item must be returned to us within 14 days of its original ship date. This money back guarantee requires that the product is returned in its original packaging in the original condition. We reserve the right to return without refund any product that is damaged or to reduce the refund to compensate for the damage. If we decide to take this action, we will contact the purchaser to discuss the options. The purchaser is responsible for assuring the product is returned to us on the time schedule above. Any refund will be in the same form as the original purchase.

We reserve the right to retract this offer unilaterally for any individual or organization at any time for any reason. If retracted this will not affect any previous orders shipped when the money back guarantee was in effect. Purchasers of orders in process but not shipped will be contacted if this money back guarantee is retracted.